Simple Policies, Client Powered Procedures & Easy Lesson Management
We believe in keeping things simple and fair. We believe in tools, not traps. Our policies are designed to respect everyone's time while giving you the flexibility life demands. Here's everything you need to know about cancellations, payments, and how our monthly billing keeps your lessons running smoothly.
If you need to cancel a lesson, let your teacher know at least twenty‑four hours in advance using the lesson‑management link found in every invoice. When that notice period is met, the lesson is credited. Cancellations made with less than twenty‑four hours' notice are billable.
Life happens—if you're feeling under the weather, just give 24 hours' notice for a full credit. Most teachers will gladly arrange a make‑up lesson when sickness strikes, provided absences are not chronic. Make‑up arrangements are personal agreements between teacher and family and are not guaranteed.
The first two lessons form an evaluation window. During this time you may stop lessons at any moment without notice or fees. After the third lesson, ending services requires a two‑lesson notice period whether those lessons are attended or not. Teachers may waive this notice at their discretion, which you can request through the lesson‑management form.
All payments are processed automatically by Visa, Mastercard, Visa Debit, or Mastercard Debit. Alternative payment methods are not available. Charges appear on the card you placed on file during registration.
(Frank use the boxes with arrows design from How It Works)
On or around the date of your first lesson we process the charges for your first two lessons plus the one‑time registration fee. These lessons can still be cancelled for credit with twenty‑four hours' notice while the evaluation period is active.
Seventy‑two hours before the first of the next full month we email you a PDF billing preview. It lists the coming month's scheduled lessons and any sessions taken between your initial two lessons and the present. From this point forward, billing occurs at the start of each month for that month's lessons; for example, January lessons are billed on January first.
Between the twenty‑eighth and thirtieth you may review the preview and tell us about schedule changes. Reply through the lesson‑management form and we will adjust the invoice and send an updated preview before the automatic charge runs.
If lessons are cancelled or rescheduled after the invoice is processed, email billing@beethovenathome.com. We record every change and issue credits where applicable; adjustments missed in this step are caught during the teacher audit.
At month end each teacher submits a lesson report. We reconcile that report against the billing file and apply any remaining credits or debits. The cycle then returns to Step Two with the correct balance carried forward.
We repeat steps two through six each subsequent month.
No deposits. No term commitments. No surprise charges. Just transparent monthly billing that adapts to your schedule. You get maximum flexibility, teachers receive fair compensation, and everyone knows exactly what to expect.
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